How to Follow Up on a Ticket with HDesk

Following up on a ticket with Hdesk is easy and can be done either directly from your email or manually through the Hdesk portal.

Option 1: Follow Up Directly from Email

1. After submitting a ticket, you’ll receive a confirmation email that includes your ticket details.
2. In this email, there will be a link to view and follow up on your ticket.
3. Simply click on this link, and it will take you directly to your ticket in Hdesk, where you can add more information or check the status.

Option 2: Manually Follow Up via the Hdesk Portal

If you prefer or need to follow up manually, you can do so by following these steps:

1. Go to the Hdesk Ticket Page:

   • Open your web browser and navigate to https://hdesk.rumc.edu.my/ticket.php.

2. Enter Your Ticket Information:

   • You’ll be prompted to enter your Ticket Tracking ID and the Email Address you used when creating the ticket.

3. View and Update Your Ticket:

   • Once you’ve entered your details, click the “Submit” button.
   • You’ll be directed to your ticket, where you can view its status, add additional comments, or upload files.

Tips for Effective Follow-Up:

• Keep Your Ticket ID Handy: Always save the confirmation email with your ticket ID, as you’ll need it for follow-ups.
• Provide Additional Information Promptly: If you receive a request for more information, respond as soon as possible to help expedite the resolution process.
• Check Regularly: Regularly check your email and the Hdesk portal for updates on your ticket.

By using these methods, you can easily follow up on your ticket and ensure that your issue is being addressed.